Evaluation

1. Goals

The last step of the Application Maintenance process is evaluation. A corporate technique known as "improvement evaluation" involves reviewing and updating your organization's procedures, methods, and practices. Increasing the precision and efficiency of company processes is the aim of this process. EA team and the manager are responsible for this step of the process. They are gathered together to decide how to improve the overall process after the monitoring step.

(comparative agility,n.d.)

2. Scope

Working instruction covers enterprise application employees in Europe.

3. Responsibility

• EA team: It participates in the evaluation of the process.

• Manager: He can analyze and monitor the ticketing process. Together with the team decide what changes they will make in order to improve their work.

• User: He uses the knowledge base to solve his tickets.

4. Process

In this step, the team will gather the information from the monitoring process, and it will store the improvement ideas in the knowledge base. The scrum team will use this to improve themselves and the process behind it. Also, the client can use this knowledge base to solve their tickets with the information available.