# Ticket Assignment The second sub-category of ticket management is ticket assignment. The rule of how a ticket will be assigned to a person will be based on ticket categories from the attributes. For example, the tickets of application development scenario (building a system or improving existing application such as: ICTOS and WMS) can be assigned to a person from the Scrum team. The issues from the business intelligence category will be given to Suvarna Upadhyay, a member of the Enterprise Application team. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://aeudoc.gitbook.io/compliance/service-management/ticket-management/ticket-assignment.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.