Ticket Assignment

The second sub-category of ticket management is ticket assignment. The rule of how a ticket will be assigned to a person will be based on ticket categories from the attributes. For example, the tickets of application development scenario (building a system or improving existing application such as: ICTOS and WMS) can be assigned to a person from the Scrum team. The issues from the business intelligence category will be given to Suvarna Upadhyay, a member of the Enterprise Application team.